Frequently Asked Questions

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Challenge

Every successful product is the fruit of hard work, and this applies to every field of business. Intuition alone is not enough to create a product that people will love and use. You also need to do your research, thinking, planning, differentiating yourself, and more. Write about some of the challenges you faced in designing this product and what steps you and your team took to overcome them. 

Value

Tell potential customers why they should invest in this product. Describe its benefits, its advantages over similar products, and its unique features. Make sure potential customers feel confident about investing their money in this product. Will it last a lifetime? Is it healthier than other products? Maybe it is unique and handmade? Whatever the value is, don’t be shy about bragging!

ICELAND


  • How cold is it in Iceland?

    It is called ICEland, but somehow it is not that cold! It can reach up to 25 degrees during the summer and the winter temperatures are not often below zero in Reykjavik.

  • Summer or Winter?

    During the summer the island gets green and full of flowers, the weather is pretty mild and it can reach up to 20 degrees in the city. This is the perfect time if you want to enjoy long hikes, the highlands and colorful valleys full of birds. The days are long and the powerful sun reflecting over the glacier is filling you with good energy.


    During the winter, Iceland becomes a completely different country. Blizzards, snow storms and forceful wind are back in the country as well as Northern lights, ice caves and frozen waterfalls. This is the perfect time if you want to see the auroras, explore an ice cave, and ice fish.


  • How should I dress?

    Good walking/hiking shoes are essential, we always recommend having hiking shoes that are covering and protecting the ankle. Especially for the glacier hikes.

    In general, Iceland is cold and windy, so we recommend you to have several layers of clothes, and a big winter coat, then you can take off the coat or the layers if you feel too warm, but as we say here, better be safe than sorry!


  • Will my phone work in Iceland?

    It of course depends on your phone company, but a good way to have 4G access and to be easily reachable during your trip is to buy a prepaid local card directly at the airport.


    The price varies depending on which package you choose.


    In a lot of places in Iceland you will find free wifi, however sometimes we will have a long drive and you will not be able to access the wifi.


  • How is the food?

    Icelandic food is considered as one of the healthiest in the world! Their local dishes with lamb and fresh fishes are really good. The animals are living freely in nature, and the absence of pollution makes their meat tender and healthy.

    You can try the icelandic lamb, reindeer steaks but also fermented shark, puffin, and even whale!


  • Is Iceland safe?

    Iceland is one of the safest countries in Europe. The crime is pretty low here.


  • How can I pay?

    Iceland is almost a cashfree country! It is very easy to pay by cards and apple pay. You do not have to carry cash with you if you are comfortable paying with your credit card, as even the most remote locations accept credit and debit cards for payment. 



NORTHERN LIGHTS


  • When can I see the Northern Lights?

    The Northern Lights are visible only on a very dark night, which, in Iceland, happens from late September to the beginning of March.


  • What causes the Northern Lights?

    The Earth is surrounded by a magnetic field, which is composed of protons and electrons. When a solar explosion occurs, it sends solar particles into space. This collision of the Sun's solar particles  with the Earth's magnetosphere causes the Aurora Borealis (Northern Lights). 


  • When is the best time of the day to see the Northern Lights?

    You sadly can’t see the Northern lights during the day!


    Your eyes will be able to see those magnificent dancing lights only during a dark night with a clear sky.


  • Where is the best place in Iceland to see the Northern Lights?

    This is a hard question as the Northern lights are pretty unpredictable, for instance, one of the biggest Northern lights shows happened just downtown Reykjavik city!

    Usually, you have more chances to see them in the East and the North of the country as the sky is clearer over there.



GLACIER TOURS


  • How fit should I be to go on the glacier?

    You do not have to be fit. To give you an example, we had a 60+, a bit overweight, with a really bad asthma, that went high up on the glacier,  (Congratulations Ed!)


    The glacier tours are open from 8 years old.

  • How cold is it on the glacier?

    On the glacier, you lose 1 degree celsius. So if it’s a beautiful day with 1é degrees celsius outside, it will be 11 degrees celsius on the glacier.


  • Is it dangerous?

    It can be dangerous, but we are both certified glacier guides and we know all about security on the glacier.


    Asbjorn, was also a police officer and a detective for 15 years, he has it in his genes; your security is his priority.

  • What to wear on the glacier?

    It is always good to have a rain jacket or maybe a waterproof pant to go on the glacier. We highly discourage you to wear jeans or sweatpants that can absorb water easily. The glacier is ice, therefore you will always be a bit wet.


    If you have sensitive hands, please take gloves with you :)

  • Can we see ice caves

    We can visit ice caves during the winter time.


    During the summer, the ice caves start melting, and even if they don’t melt entirely, they get a lot weaker and therefore it’s dangerous to visit them.


BOOKING


  • Can I change my Booking?

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  • Can I cancel my Booking?

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  • Can I get a full refund?

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